Make a complaint

We want to give you a service you can rely on. If something has gone wrong, please tell us — we take every complaint seriously and we’ll do our best to put it right. Complaining is free, and it won’t affect the service you receive.

Free to complain However you get in touch.

A decision within 15 business days Sooner whenever we can.

Independent review By the Financial Ombudsman if you’re still unhappy.

Complaint form

Please tell us what went wrong and what you’d like us to do to put it right. Fields marked * are required. We’ll email you a copy of your complaint and acknowledge it by the next working day.

About you

Full name *

Please enter your full name.

Email address * – we’ll send your copy here

Please enter a valid email address.

Phone number

Please enter a valid phone number.

Postal address

Please enter your postal address as you requested a reply by post.

Preferred way for us to reply

Any extra support or adjustments you need (e.g. large print, a particular contact method)

Your complaint

When did the problem happen? (approximate is fine)

What went wrong? *

Please tell us what went wrong.

What would you like us to do to put it right? *

Please tell us how we can put it right.

Confirmation

The information I’ve given is true to the best of my knowledge, and I agree that Cabvision Network Limited may use these details to handle my complaint. *

You must agree to the confirmation to proceed.

When you press send, your complaint is emailed to our Complaints Team and a copy is sent to the email address above for your records.

What happens next

We’ll acknowledge your complaint by the next working day and aim to give you a decision within 15 business days. For full timescales and what to expect at each stage, see our complaints policy.

Read our full complaints policy →

Other ways to reach us

Email [email protected]

Post Complaints Team,
Cabvision Network Limited, 66 Pedley Street,
London,
E1 5BW

You can complain yourself or ask someone to do it for you. If you’d like us to communicate in a particular way, just let us know.

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